Most of our items are eligible for our 14-day return policy (unless explicitly indicated). If your product is faulty or damaged, you can send it back to us for an item exchange within 14 days of receiving it, but you must initiate your claim within 3 business days of receipt of the order. Failure to do so may result in Farmabilia being unable to process your return with our suppliers. Sorry, we cannot reimburse return shipping costs, but our suppliers are typically willing to work with you to make things right and cover the cost of return shipping if an item is faulty or damaged. If you decide to return the item for a refund instead of a replacement, then it will be subject to a restocking fee and shipping costs will be deducted from the refund as described below.
Restocking Fee and Shipping Costs
Items returned for any reason other than damaged or defective goods will have a restocking fee (typically 30-40% or more depending on the product supplier). Shipping costs are non-refundable. We are proud to sell thousands of products that include free shipping, but there is still a cost of shipping associated with those items, which will be included in your restocking fee (depending again on the supplier). In other words, please be sure you want to purchase an item before buying since it's unlikely we can offer you a full refund.
Return Merchandise Authorization Number
When returning an item, please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.
Email us at firstname.lastname@example.org to start your return claim. Please include a picture of the defective item, its box, a proof of purchase, and the reason why you are returning.
- To be eligible for a return, your item must be unused and in the same condition you receive it.
- It must also be in the original packaging.
- Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.
- You are responsible for packing the item for shipping so it is not damaged in transit.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
- The order is lost in transit and the initial shipping address is incorrect.
- The tracking for your order shows delivered but you have not received the package.
What to Expect during the Return Process:
To initiate a return, first reach out to us at email@example.com or firstname.lastname@example.org. We will discuss the issue(s) and work with you to replace the defective item(s), issue a full refund if the item is defective, or a partial refund if you simply do not want the item.
Next, we will issue you a return authorization number (RMA) and a return address, and possibly a return shipping label if the item is defective and we are paying for the cost of return shipping. Once you mail back the return, please send us the tracking number so we can monitor its progress and therefore expedite your refund.
When the item is received back at our warehouse, it will need to be processed. Processing times vary from a day to possibly a 1-2 weeks. Once the warehouse has processed your return, we can issue your refund. The entire process often takes a couple weeks so we appreciate your patience as we work through return process!